We continuously strive to extract the most value out of each and every member communication. This is accomplished with a razor focus on maximizing healthy actions using the fewest number of touches. Outreach ≠ outcomes. Less is more.
the quality of fullness of attention, immediacy, non-distraction
Customer Success Program
This first-rate program delivers an end-to-end experience from requirements to end results; minimizing demands on your resources. It also keeps us aligned with your goals from day one.
Clairvoyance™ is the only tool on the market that allows all communication campaigns or outreach efforts to be compared and contrasted in a meaningful way, enabling sound decision-making.
RiskSentinel™ combines our intimate understanding of current rules and regulations together with technology that proactively protects any organization that employs the use automated digital communications.
From massive volumes of behavioral data previously unavailable, our professional services team extracts actionable insights that feed into your quality, risk adjustment and marketing efforts.
TCPA, HIPAA. Keeping our customers compliant is a key strength.
As a leader in this field, we invest time and effort to stay on top of the regulatory landscape. Our customers use us as a resource to guide them. Learn more about our risk management product here, or attend one of our webinars.
Text, voice, email, nanosites. All working "in concert".
Built from the ground up as a unified multimodal platform, HealthCrowd offers the distinct advantage of coordinated communications that are natural and inviting instead of bombardment.
Do you know how many touch-points you've had with a member, when & how?
HealthCrowd enables visibility into every single digital member touch-point.
Relevant, timely, actionable. Our know-how and continuous testing increase your success.
HealthCrowd coined the term and notion of dynamic content in healthcare. We are prescriptive in our approach to content and messaging, and often fanatically so. While we value opinions, we prefer to let the data tell us what's a winner and what's a loser.
With clarity comes sanity. Bring clarity to your communications.
freedom from indistinctness or ambiguity
Insanity may just be robocalling over and over again and expecting different results. Value can often be difficult to measure and quantify. In our quest for truth and accountability, we developed a novel method to track, report and forecast outcomes for any communication campaign. We call it Clairvoyance™.
Engaged Members = Happy Customers
I enjoy this service. On bad days it gets me through...shows me somebody cares...it also carries good info. You get a big thumbs up from me... :)”Medicaid health plan member
I'm retired so I actually look forward to seeing these text messages each day. There are a good reminder to take my medications.”Medicare health plan member
You guys kicked me in the butt to start taking care of myself. Before this program, I was out of control and now my sugars are in a healthy range. I have kept every single text message and will continue to look at them.”Commercial health plan member
HealthCrowd has been very mindful of our goals, and they consistently provide insights into new ways of communicating and serving our members. I have been very impressed with their reporting, analytics, and application of best practices.”Patrick Lumbres
HealthCrowd's member-centric approach resonates well with our health plan. They guided us on compliance and best practices, and the service is always top-notch.”Rochelle Tigner
Care1st Health Plan
We were the first in our field in the world to trial this type of patient-interactive program. HealthCrowd listened to our needs and was instrumental in helping us reach our goals. The end result was that significantly more patients completed outpatient cardiac rehabilitation. HealthCrowd pays for itself.”Patricia Lounsbury, RN, BC, BSN, MEd, CCRN, FAACVPR
University of Iowa Hospitals & Clinics
The AHA piloted HealthCrowd's platform. We found it surprisingly easy to deploy and utilize. Nearly all participants remained engaged throughout the program & several wanted to continue beyond it! The team was easy to work with and provided a good mix of technology, behavior change & healthcare knowledge — all of which are important in creating successful, scalable interventions.”Avneet Jolly, MBA
Consultant to the American Heart Association
HealthCrowd provided an invaluable service for our study! We were able to collect daily information from study participants. The study participants were engaged and had high response rates (92%) to multiple daily text messages. The HealthCrowd team was extremely responsive in preparing for the study and provided good technical support for the duration of the study. We look forward to future collaborations.”Dr. H. Irene Su, MD MSCE
University of California, San Diego & Clinics
HealthCrowd has done an outstanding job providing text messaging services to support our research at UCSF. Their interface is user friendly, allows real time interaction with study participants, and fast enrollment. The HealthCrowd team worked closely with us to develop text messaging programs that met our research goals, and have been quick to respond to issues that arise during the programs. Most importantly, we have high confidence that the data are secure, accurate and verifiable.”Drs. Erin L. Van Blarigan, ScD and Stacey A. Kenfield, ScD
University of California, San Francisco
Be the Brains Behind Healthcare Communications
Why Join Us?
HealthCrowd is the first truly unified SaaS platform for healthcare communications. By fusing healthcare domain expertise with ad analytics and machine learning, we help healthcare organizations communicate digitally with consumers to deliver business outcomes, both clinical and financial. Our approach is prescriptive and based on data. We are always improving, optimizing and innovating. In the rapidly changing world of healthcare, we stay ahead of the curve with technology, service excellence and pride of ownership. HealthCrowd is located in San Mateo, CA and is venture-backed. We are growing fast and excitedly looking to add one-of-a-kind team members to further propel us forward!
HealthCrowd is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Are you the right fit?
We're looking for a brilliant and versatile Customer Success Manager to help us build and scale HealthCrowd. Though we prefer candidates with 1-2 years of professional experience, those with less are welcome to apply as well.
YOU, our Customer Success Manager, are a key member of our Customer Success team. You will:
- Guide new customers through implementation and launch, analyze data, and provide customers with insights and recommendations to meet their ROI objectives
- Work with account management, engineering and product teams to support, promote and enhance our SaaS offerings
- To participate in building a company and delivering sustaining value to its customers
- An environment where you will work alongside a strong and cohesive team
- Versatile professional development paths outside customer success, including: engineering, product, account management and sales
- Full dental, vision and health benefits
- Salary + 401(k) + stock options
Are you the right person to help us capture the opportunity ahead?
- Have an undergraduate or a graduate degree from a top school, with demonstrable academic distinction
- Have 1-2 years of professional experience, preferably in SaaS and in a start-up setting, in customer-facing customer success, account management, program/project management or product management roles
- Take ownership of your work, and are excited to tackle problems outside your comfort zone
- Pay attention to minute details and let very little slip through the cracks
- Are located in the San Francisco Bay Area (or will find a way to get here!)
We don't want to waste your time or ours. If you think you could be a fit, please:
- Respond with your resume to email@example.com with “Customer Success Manager” in the subject line, and send any supporting material that you think will help us get to know you better.