Communications as a Strategic Lever

Communications as a Strategic Lever

Our Difference

Mindful ROI

Mindful ROI

We continuously strive to extract the most value out of each and every member communication. This is accomplished with a razor focus on maximizing healthy actions using the fewest number of touches. Outreach ≠ outcomes. Less is more.

mindfulness [ˈmīndfəlnəs]
the quality of fullness of attention, immediacy, non-distraction

Customer Success Program

This first-rate program delivers an end-to-end experience from requirements to end results; minimizing demands on your resources. It also keeps us aligned with your goals from day one.

Communications analytics

Communications Analytics

Clairvoyance™ is the only tool on the market that allows all communication campaigns or outreach efforts to be compared and contrasted in a meaningful way, enabling sound decision-making.

Risk Management

RiskSentinel™ combines our intimate understanding of current rules and regulations together with technology that proactively protects any organization that employs the use automated digital communications.

Business Intelligence

Business Intelligence

From massive volumes of behavioral data previously unavailable, our professional services team extracts actionable insights that feed into your quality, risk adjustment and marketing efforts.

Pillars

Compliance

Compliance

TCPA, HIPAA. Keeping our customers compliant is a key strength.

As a leader in this field, we invest time and effort to stay on top of the regulatory landscape. Our customers use us as a resource to guide them. Learn more about our risk management product here, or attend one of our webinars.

Coordination

Coordination

Text, voice, email, nanosites. All working "in concert".

Built from the ground up as a unified multimodal platform, HealthCrowd offers the distinct advantage of coordinated communications that are natural and inviting instead of bombardment.

Do you know how many touch-points you've had with a member, when & how?
HealthCrowd enables visibility into every single digital member touch-point.

Content

Content

Relevant, timely, actionable. Our know-how and continuous testing increase your success.

HealthCrowd coined the term and notion of dynamic content in healthcare. We are prescriptive in our approach to content and messaging, and often fanatically so. While we value opinions, we prefer to let the data tell us what's a winner and what's a loser.

Clarity

Clarity

With clarity comes sanity. Bring clarity to your communications.

clar·i·ty [ˈkler-ə-tē]
freedom from indistinctness or ambiguity

Insanity may just be robocalling over and over again and expecting different results. Value can often be difficult to measure and quantify. In our quest for truth and accountability, we developed a novel method to track, report and forecast outcomes for any communication campaign. We call it Clairvoyance™.

Who we serve

Local, regional, and national health plan

Local, regional, and national health plans

Dental and vision plans

Dental and vision plans

Pharma and PBMs

Pharma and PBMs

State agencies

State agencies

Healthcare IT vendors

Healthcare IT vendors

Nationwide & Growing

Map Of United States

From Connecticut to Hawai’i, HealthCrowd has helped numerous health plans connect with their members. Together we have driven millions to take healthy actions.

Engaged Members = Happy Customers

Be the Brains Behind Healthcare Communications

Join Our Team

Why Join Us?

HealthCrowd is the first truly unified SaaS platform for healthcare communications. By fusing healthcare domain expertise with ad analytics and machine learning, we help healthcare organizations communicate digitally with consumers to improve clinical and financial outcomes. Our approach is prescriptive and based on data. We are always improving, optimizing and innovating. In the rapidly changing world of healthcare, we stay ahead of the curve with technology, service excellence and pride of ownership.

HealthCrowd is located in San Mateo, CA, is venture-backed and is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Are you the right fit?

HealthCrowd is looking for a B2B Digital Marketing Manager to develop, implement, track and optimize our digital marketing platform and campaigns across all digital channels. You should have a strong grasp of current marketing automation, tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution.

Responsibilities:

  • Implementing a marketing automation platform including installation of scoring methodology
  • Planning and executing digital marketing campaigns, including web, email, social media and display advertising
  • Maintaining our social media presence across all digital channels
  • Optimizing content for the website and social media platforms
  • Maintaining integrity of marketing and sales databases
  • Working with various content formats such as blogs, videos, audio podcasts, etc.
  • Measuring and reporting on the performance of all digital marketing campaigns and assess against goals (ROI and KPIs)
  • Identifying trends and insights, and optimize spend and performance based on the insights
  • Collaborating with agencies and other vendor partners
  • Brainstorming new and creative growth strategies

Requirements:

  • BS/MS degree in marketing or a related field
  • 3+ years working experience in B2B digital marketing, preferably within healthcare IT
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
  • Experience in optimizing landing pages and user funnels
  • Marketing automation experience, preferably with HubSpot
  • Demonstrable experience leading and managing marketing and sales databases, email, social media and/or display advertising campaigns, SEO/SEM optimization
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Strong analytical skills and data-driven thinking
  • Up to date with the latest trends and best practices in online marketing and measurement

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Digital Marketing Manager” in the subject line,
  • Send a cover letter or supporting material that you think will help us get to know you better.

We're looking for a brilliant and versatile Software Engineer or Sr Software Engineer to help us build and scale HealthCrowd. Though we prefer candidates with some professional, internship or graduate research experience, those who without are welcome to apply as well.

YOU, our Software Engineer, will:

  • Own, design and implement new product features
  • Improve and scale existing product and infrastructure
  • Work closely with product architect and customers to create winning user experiences
  • Work on all parts of the code-base and contribute to every stage of the product development cycle

YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from or coach other team members
  • An environment where your success is our success — we'll invest in your growth
  • Salary + stock options + 401(k)

Are you the right person to help us capture the opportunity ahead?
YOU:

  • Have a graduate degree in STEM from a top school, with demonstrable academic brilliance
  • Have under 6 yrs of professional/academic experience in software engineering
  • Have familiarity with (some of) the following: OOP, web application framework, non-relational database, data structure & algorithm, statistical model
  • Are willing, able and excited to tackle problems outside your comfort zone
  • Are located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Software Engineer” in the subject line,
  • send any supporting material that you think will help us get to know you better.

We're looking for a brilliant and versatile entry-level Data Engineer to help us build and scale HealthCrowd. Though we prefer candidates with internship or graduate research experience, those who without are welcome to apply as well.

YOU, our Data Engineer is a key member of our Engineering and Customer Success teams. Just like your Software Engineer counterpart at HealthCrowd, you have software engineering and technical skills; however, you are also good at:

  • getting our customers off the ground and running,
  • measuring their successes/shortfalls,
  • turning data into insights and helping them meet their ROI objectives.

If you'd like a technical position with some customer-facing responsibilities and a skew on data analytics, this could be just the right opportunity.
YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from and be mentored by senior team members
  • An environment where your success is our success — we'll invest in your growth
  • Salary + stock options + 401(k)

Are you the right person to help us capture the opportunity ahead?
YOU:

  • Have a graduate degree in STEM from a top school, with demonstrable academic brilliance
  • Have 1-2 yrs of professional/academic experience in software engineering or data analysis
  • Have familiarity with (some of) the following: non-relational database, data analysis and visualization, statistical model, ML/NLP framework, OOP
  • Are willing, able and excited to tackle problems outside your comfort zone
  • Are located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Data Engineer” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer the questions below (there are no correct answers)
    1. What is the single most important quality/attribute you possess that will ensure your success at this position and why?
    2. What single project have you done (whether school or professional project) that demonstrates your critical thinking and problem solving skills?