Communications as a Strategic Lever

Communications as a Strategic Lever

Our Difference

Mindful ROI

Mindful ROI

We continuously strive to extract the most value out of each and every member communication. This is accomplished with a razor focus on maximizing healthy actions using the fewest number of touches. Outreach ≠ outcomes. Less is more.

mindfulness [ˈmīndfəlnəs]
the quality of fullness of attention, immediacy, non-distraction

Customer Success Program

This first-rate program delivers an end-to-end experience from requirements to end results; minimizing demands on your resources. It also keeps us aligned with your goals from day one.

Communications analytics

Communications Analytics

Clairvoyance™ is the only tool on the market that allows all communication campaigns or outreach efforts to be compared and contrasted in a meaningful way, enabling sound decision-making.

Risk Management

RiskSentinel™ combines our intimate understanding of current rules and regulations together with technology that proactively protects any organization that employs the use automated digital communications.

Business Intelligence

Business Intelligence

From massive volumes of behavioral data previously unavailable, our professional services team extracts actionable insights that feed into your quality, risk adjustment and marketing efforts.

Pillars

Compliance

Compliance

TCPA, HIPAA. Keeping our customers compliant is a key strength.

As a leader in this field, we invest time and effort to stay on top of the regulatory landscape. Our customers use us as a resource to guide them. Learn more about our risk management product here, or attend one of our webinars.

Coordination

Coordination

Text, voice, email, nanosites. All working "in concert".

Built from the ground up as a unified multimodal platform, HealthCrowd offers the distinct advantage of coordinated communications that are natural and inviting instead of bombardment.

Do you know how many touch-points you've had with a member, when & how?
HealthCrowd enables visibility into every single digital member touch-point.

Content

Content

Relevant, timely, actionable. Our know-how and continuous testing increase your success.

HealthCrowd coined the term and notion of dynamic content in healthcare. We are prescriptive in our approach to content and messaging, and often fanatically so. While we value opinions, we prefer to let the data tell us what's a winner and what's a loser.

Clarity

Clarity

With clarity comes sanity. Bring clarity to your communications.

clar·i·ty [ˈkler-ə-tē]
freedom from indistinctness or ambiguity

Insanity may just be robocalling over and over again and expecting different results. Value can often be difficult to measure and quantify. In our quest for truth and accountability, we developed a novel method to track, report and forecast outcomes for any communication campaign. We call it Clairvoyance™.

Who we serve

Local, regional, and national health plan

Local, regional, and national health plan

Dental and vision plans

Dental and vision plans

Pharma and PBMs

Pharma and PBMs

State agencies

State agencies

Healthcare IT vendors

Healthcare IT vendors

Nationwide & Growing

Map Of United States

From Connecticut to Hawai’i, HealthCrowd has helped numerous health plans connect with their members. Together we have driven millions to take healthy actions.

Engaged Members = Happy Customers

Be the Brains Behind Healthcare Communications

Join Our Team

Why Join Us?

HealthCrowd is the first truly unified, healthcare communications SaaS platform. We help healthcare organizations unify, automate, and optimize multi-channel communications to deliver personalized member engagement at scale. By fusing healthcare domain expertise with ad analytics, HealthCrowd delivers a solution that was built from the ground up to engage patients with the triple aim of improved quality, clinical and financial outcomes for our customers. We have introduced numerous outcomes-based innovations to the industry. We were also the first company to demonstrate that text messaging improves quality outcomes, and are already recognized as a front-runner in the enterprise healthcare communications space. HealthCrowd is located in San Mateo, CA.

We are growing fast and excitedly looking to add one-of-a-kind team members to further propel us forward!

Are you the right fit?

Position Summary: We are currently seeking a motivated Strategic Enterprise Account Executive to join HealthCrowd and reinvent healthcare communications. Your chief function is to bring HealthCrowd to new Enterprise-level customers, quarterbacking deals from start to finish! The Account Executive is responsible for developing and closing new business, exceeding quarterly quota, forecasting with accuracy, and driving expansion opportunities in collaboration with a cohesive and driven team.

Our sales team helps large health plans and health systems throughout the United States to deliver exceptional and engaging communications with their members. Our Account Executives are trusted advisors to Chief Medical Officers and their teams, and other C-level executives. They demonstrate in-depth knowledge of HealthCrowd’s solution suite and are dedicated to remaining current with industry and relevant rules and regulations.

This is a rare opportunity to join a young company at an inflection point where a strong foundation has already been built, the team is excited and single-mindedly focused on our joint success, and where you will be supported 100% of the way. Instead of being one of many, you’ll get to be a key voice in the company.

Who are you? For the right candidate, this could be an extraordinary ride.

You:

  • Want to experience accelerated financial and career growth based on your personal achievement here
  • Desire to be part of something new and meaningful
  • Are NOT a big company person; you understand start-ups, their risks and rewards, and still are drawn to them
  • Are ready to take on a challenge where it's partly about proving a point to yourself
  • Are someone people are naturally drawn to to do great things together

You get:

  • The rare chance to be a pioneer in a space (next generation healthcare communications) and industry (healthcare IT/analytics) that is ready to explode and will have longevity
  • To truly participate in building a company and benefit from the potential life-changing rewards that it may bring
  • A tight-knit environment where you are heard and we’ve got your back
  • Salary + attractive commission structure + generous stock options

We're hunting (no pun intended) for a brilliant and versatile individual to help capture the opportunity ahead. Are you it?

You will:

  • Close net new business and be a driving force in the success of the company’s goals through achieving & exceeding individual sales quota
    • Have the humility to prospect purposefully and attend trade shows
    • Be exceptional at qualifying sales opportunities
    • Create and document account penetration strategies for strategic named prospects
    • Be adept at identifying sponsors and quickly teasing out the customer’s buying process
    • Develop and facilitate positive long-term relationships with multiple customer stakeholders, setting the foundation for continued business and revenue growth with customer
    • Customize (or create, as needed) presentations and enterprise-level proposals
    • Present to C-level executives and manage complex sales cycles
    • Uncover customer needs and match them to HealthCrowd solutions, and/or creatively identify new use cases
    • Understand organizational structure and power dynamics, key decision makers, and Compliance, Regulatory, Procurement and IT Security processes
    • Negotiatiate with procurement departments
  • Establish and develop a strategy for expanding relationships with existing strategic named accounts to drive net new revenue
    • Develop annual business plans for each account, including short and long-term goals and actions, and associated requirements for team members throughout sales cycle
    • Spearhead strategic planning and analysis meetings with customers, including annual business reviews
    • Prospect regularly and actively
    • Be an evangelist for the Company, creating brand awareness and positive perceptions within each account
  • In short, this position is responsible for creating and assessing opportunities, developing account plans, contract negotiations, and expansion of our Strategic customers with the goal of maintaining a minimum of 3x pipeline coverage and closing net new business

You have:

  • BA/BS degree from a top school
  • 4-8+ years of outside strategic sales experience or account management experience in a SaaS environment selling into or servicing national accounts
  • (Preferred) Experience selling into healthcare accounts
  • Direct selling responsibility for large complex 7-figure deals with complex sales cycles
  • Proven success in expanding solution offering within existing customers
  • A track record of over-achievement in carrying a minimum annual quota of $2M
  • A leadership mindset: Problem-solving, positive attitude and a genuine desire to understand and service the customer’s business objectives
  • Experience leveraging standard sales tools like Salesforce
  • Willingness and ability to travel as necessary, typically about 40%
  • Last but not least, you have great enthusiasm, energy, humor, and the ability to convey this through phone and email communications

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Strategic Enterprise Account Executive” in the subject line,
  • send any supporting material that you think will help us get to know you better.

Do you want the rare chance to hone your customer success skills in a space (next generation healthcare communications) and industry (Healthcare SaaS) that is exploding? Do you yearn for the fulfillment of an impactful career where you are applying your skills for good? Does the thought of working at a merit-based organization — one where the way to be recognized and rewarded is simply by outperforming — jive with you? Guess what, you may have found your next home.

YOU, our Customer Success Manager is a key team member having primary responsibility to shepherd new customers through implementation and launch, analyze campaigns, guide customers with insights and recommendations to meet their ROI objectives, and provide exceptional service. ** Important ** This is a customer-facing role that requires some technical skills, namely, your ability and willingness to learn basic UNIX commands, database queries and various web-based applications. We will provide on-the-job training but it is extremely important that you are able to pick up these necessary skills quickly.

YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from and be mentored by senior team members
  • An environment where your success is our success — we'll invest in your growth
  • Versatile professional development paths including: product/program management, product marketing, account management or sales
  • Salary + stock options

We're hunting for a brilliant and versatile individual to help capture the opportunity ahead. Are you it?

Think it's YOU? Okay, read on. You will:

  • Work directly with our customers to understand their needs and requirements, and communicate them effectively back to the HealthCrowd team
  • Work directly with our Engineering team to ensure that our customer needs are met
  • Drive & oversee successful product adoption by our customers
  • Own & lead campaign reporting & performance review meetings with customers
  • Can think on your toes by knowing how to easily answer any question thrown at you without stumbling
  • Master multi-tasking (successfully, of course!) while managing stressful situations like a champ
  • Prioritize constantly; strive to outperform at every level

YOU have confidence. Now show us the street cred. You:

  • Have an undergraduate or a graduate degree from a top college, with a minimum GPA of 3.5, with demonstrable professional experience and/or academic brilliance
  • 1-3 years of work experience, whether internship or professional is a plus
  • Some work experience, preferably in SaaS and/or in an entrepreneurial/start-up setting, is a plus
  • Are experienced in one/more of the following areas:
    • Customer-facing product/project management or account management
    • SaaS or packaged software/service implementation
    • Working with data — data analysis, data mining, visualization, etc.
  • Are willing, able and excited to help customers solve their problems
  • Are articulate (must) and make a great first impression
  • Are located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Customer Success Manager” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer the questions below (there are no correct answers)
    1. In many projects, it's important to keep records of details while still managing the big picture. Tell us about a project where you could do this effectively? How were you able to make sure that everything got done properly? How did you keep yourself focused on the larger goal?
    2. Describe a situation in which you were able to successfully handle a dissatisfied client/colleague/peer
    3. How would people who know you well describe you? How would people who just got to know you describe you?

Do you want to hone your data analytics or software engineering skills in a customer-facing role in a space (next generation healthcare communications) and industry (Healthcare SaaS) that is exploding? Do you yearn for the fulfillment of an impactful career where you are applying your skills for good? Does the thought of working at a merit-based organization — one where the way to be recognized and rewarded is simply by outperforming — jive with you? Guess what, you may have found your next home.

YOU, our Data Engineer is a key member of our Customer Success team. You are primarily responsible for getting our customers off the ground and running, measuring their successes/shortfalls, turning data into insights and helping them meet their ROI objectives. ** Important ** This is a technical position in a customer-facing role. It requires active and effective collaboration with engineering, sales and senior management.

YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from and be mentored by senior team members
  • An environment where your success is our success — we'll invest in your growth
  • Versatile professional development paths including: data/software engineering, product/program management, customer success or account management
  • Salary + stock options

We're hunting for a brilliant and versatile individual to help capture the opportunity ahead. Are you it?

YOU might be if you:

  • Are analytical and super well-organized
  • Are good at analyzing data and know a thing or two about basic statistics
  • Can and are willing to fetch/organize your own data for analysis
  • Pay attention to minute details and let very little slip through the cracks
  • Stand out, either in a crowd, or the moment you speak

Think it's YOU? Okay, read on. You will:

  • Work directly with our customers and our customer success managers on data, implementation and product related tasks
  • Work directly with our Engineering team to ensure that our customer needs are met
  • Perform and manage campaign implementation & deployment
  • Continuously analyze & optimize customer campaigns to make sure their expectations (and campaign goals) are exceeded
  • Prioritize constantly; strive to outperform at every level
  • Wow your team members & customers

YOU have confidence. Now show us the street cred. You:

  • Have a graduate degree from a top college, with demonstrable professional experience and/or academic brilliance
  • Have some experience in one/more of the following areas (internships and/or academic projects are ok):
    • Programming in scripting languages like PHP or python
    • Data analysis and visualization using languages/tools like MATLAB or R
    • Data query and analysis using NoSQL or relational databases
    • Customer-facing product/project management
    • Working with full-stack web applications
  • Are willing, able and excited to help customers solve their problems
  • Are located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Data Engineer” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer the questions below (there are no correct answers)
    1. How would people who know you well describe you? How would people who just got to know you describe you?
    2. Tell us a short story that highlights traits or capabilities that you think will help you excel in this role
    3. Describe your favorite programming project, any challenges that you may have faced, and the lessons that you learned.

We're looking for a brilliant and versatile entry-level Software Engineer to help us build and scale HealthCrowd. Though we prefer candidates with internship or graduate research experience, those who without experience are welcome to apply as well.

YOU, our Software Engineer, will:

  • Own, design and implement new product features
  • Improve and scale existing product and infrastructure
  • Work closely with product architect and customers to create winning user experiences
  • Work on all parts of the code-base and contribute to every stage of the product development cycle

YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from and be mentored by senior team members
  • An environment where your success is our success — we'll invest in your growth
  • Salary + stock options

Are you the right person to help all of us capture the opportunity ahead?
YOU might be if you:

  • Have a graduate degree (Master or PhD) in engineering/science (CS, EE, Stats, etc.) with a minimum GPA of 3.5, from a top school, and with demonstrable academic brilliance
  • Have professional/academic experience, like professional internship or graduate research, in software engineering
  • Have familiarity with the following (the more the better): python, PHP, web application framework, data structure, algorithm, database; backend development experience is a plus!
  • Take ownership of your work and get thrive in a fast-paced environment
  • Are humble and willing to ask questions to bring your project to the finish line
  • Love math, utilizing critical thinking skills, and are excited to tackle problems outside your comfort zone
  • Are located in the San Francisco Bay Area is a must (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Software Engineer” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer the following:
    1. What is the single most important quality/attribute you possess that will ensure your success at this position and why?
    2. What single project have you done (whether internship or graduate project) that demonstrates your critical thinking and problem solving skills? (Dig deep, we want to hear your best!)