Communications as a Strategic Lever

Communications as a Strategic Lever

Our Difference

Mindful ROI

Mindful ROI

We continuously strive to extract the most value out of each and every member communication. This is accomplished with a razor focus on maximizing healthy actions using the fewest number of touches. Outreach ≠ outcomes. Less is more.

mindfulness [ˈmīndfəlnəs]
the quality of fullness of attention, immediacy, non-distraction

Customer Success Program

This first-rate program delivers an end-to-end experience from requirements to end results; minimizing demands on your resources. It also keeps us aligned with your goals from day one.

Communications analytics

Communications Analytics

Clairvoyance™ is the only tool on the market that allows all communication campaigns or outreach efforts to be compared and contrasted in a meaningful way, enabling sound decision-making.

Risk Management

RiskSentinel™ combines our intimate understanding of current rules and regulations together with technology that proactively protects any organization that employs the use automated digital communications.

Business Intelligence

Business Intelligence

From massive volumes of behavioral data previously unavailable, our professional services team extracts actionable insights that feed into your quality, risk adjustment and marketing efforts.

Pillars

Compliance

Compliance

TCPA, HIPAA. Keeping our customers compliant is a key strength.

As a leader in this field, we invest time and effort to stay on top of the regulatory landscape. Our customers use us as a resource to guide them. Learn more about our risk management product here, or attend one of our webinars.

Coordination

Coordination

Text, voice, email, nanosites. All working "in concert".

Built from the ground up as a unified multimodal platform, HealthCrowd offers the distinct advantage of coordinated communications that are natural and inviting instead of bombardment.

Do you know how many touch-points you've had with a member, when & how?
HealthCrowd enables visibility into every single digital member touch-point.

Content

Content

Relevant, timely, actionable. Our know-how and continuous testing increase your success.

HealthCrowd coined the term and notion of dynamic content in healthcare. We are prescriptive in our approach to content and messaging, and often fanatically so. While we value opinions, we prefer to let the data tell us what's a winner and what's a loser.

Clarity

Clarity

With clarity comes sanity. Bring clarity to your communications.

clar·i·ty [ˈkler-ə-tē]
freedom from indistinctness or ambiguity

Insanity may just be robocalling over and over again and expecting different results. Value can often be difficult to measure and quantify. In our quest for truth and accountability, we developed a novel method to track, report and forecast outcomes for any communication campaign. We call it Clairvoyance™.

Who we serve

Local, regional, and national health plan

Local, regional, and national health plan

Dental and vision plans

Dental and vision plans

Pharma and PBMs

Pharma and PBMs

State agencies

State agencies

Healthcare IT vendors

Healthcare IT vendors

Nationwide & Growing

Map Of United States

From Connecticut to Hawai’i, HealthCrowd has helped numerous health plans connect with their members. Together we have driven millions to take healthy actions.

Engaged Members = Happy Customers

Be the Brains Behind Healthcare Communications

Join Our Team

Why Join Us?

HealthCrowd is the first truly unified SaaS platform for healthcare communications. By fusing healthcare domain expertise with ad analytics and machine learning, we help healthcare organizations communicate digitally with consumers to improve clinical and financial outcomes. Our approach is prescriptive and based on data. We are always improving, optimizing and innovating. In the rapidly changing world of healthcare, we stay ahead of the curve with technology, service excellence and pride of ownership.

HealthCrowd is located in San Mateo, CA, is venture-backed and is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Are you the right fit?

Role: The Strategic Account Associate will manage a collection of accounts under the guidance of a senior Account Manager. They will be responsible for driving renewals and upsells, and ensuring customer satisfaction through proper governance and management of these customer accounts. They will act as a trusted advisor to our customers and their teams, demonstrating in-depth knowledge of HealthCrowd’s solutions, as well as emerging industry challenges and regulations. *Note: This is an entry-level Account Management position*

Reporting line: The Strategic Account Associate reports to the Head of Account Management.

Location: This role is based out of HealthCrowd’s offices in San Mateo, CA.

Compensation: Very competitive; no cap on commissions. Additionally, stock options will be awarded on joining and may be supplemented periodically based on meeting set goals.

Specific responsibilities include:

  • Work under the guidance of a senior Account Manager to exceed annual quotas and maximize upsell opportunities by proposing/executing on account plans and sharing critical intelligence with other HealthCrowd teams.
  • Become intimately familiar with each account's operational challenges by attending regular meetings and identifying opportunities to upsell into new departments and business units. The ideal candidate will be detail-oriented and enjoy the role of orchestrator, always looking for leverage and economies of scale.
  • Ensure that accounts achieve measurable and sustainable ROI, while regularly reporting on the health of each account.
  • Participate in Executive Business Reviews for each account and collaborate with other HealthCrowd teams to share important customer insight and intelligence, particularly Customer Success and Engineering teams to ensure all customer needs are met.

Requirements:

  • BA/BS degree
  • Intellectually curious and strategic
  • 2+ years of account management/customer success/project management experience, specifically with SaaS solutions and mid-market/enterprise accounts
  • Great enthusiasm, energy, humor, and the ability to convey this through phone and email communications

Benefits:

  • Medical, Dental, Vision and 401(k)
  • Flexible vacation policy
  • Subsidized education opportunities and unlimited reference books
  • Performance driven annual rewards system, including stock options

Application must be accompanied by answers to these two (2) questions emailed to jobs@healthcrowd.com with the subject line “Strategic Account Associate – {your full name}”

  1. What, in your opinion, is the most difficult aspect of a role like this?
  2. Why are you interested in this particular position?

Background: This is a unique opportunity to join a rapidly scaling startup in the healthcare communications space. HealthCrowd has developed a product suite that empowers organizations to streamline and optimize multimodal outreach and member-centric engagement at scale, while lowering risk. The net result is significantly improved quality, clinical and financial outcomes for regional and national payers and providers.

Role: The chief function is to drive, orchestrate and execute on strategies that deliver the story of HealthCrowd’s transformative approach to healthcare communications. The Director, Marketing is hands-on position. The successful candidate embraces the dichotomies required to excel in a start-up: humble yet ambitious, strategic yet tactical, knows when to delegate/outsource and when to just get things done yourself, creative but can execute on routine activity to a tee. You have the uncanny ability to absorb every detail while being able to prioritize ruthlessly. Superior writing skills with great originality required.

Whether you aspire to be a CMO or entrepreneur in the future, this is a rare opportunity. You will join a growing company at an inflection point where you can leverage the strong foundation that has already been built but, at the same time, be able exert substantial influence by bringing nascent marketing efforts to the next level, unleashing your potential for all to see.

Reporting line: The Director, Marketing reports into the CEO

Location: Flexible

Compensation: Very competitive salary and bonus. Additionally, stock options will be awarded on joining and may be supplemented periodically based on meeting set goals.

Who are you? For the right candidate, this could be an extraordinary ride.

You:

  • Want to experience accelerated financial and career growth based on your personal achievement here
  • Are ready to take on a challenge where it's partly about proving a point to yourself
  • Desire to be part of something new and meaningful
  • Are NOT a big company person; you understand start-ups, their risks and rewards, and still are drawn to them
  • Are someone people are naturally drawn to to do great things together

You get:

  • The rare chance to be a pioneer in a space (next generation healthcare communications) and industry (healthcare IT/analytics) that is exploding and will have longevity
  • To truly participate in building a company and benefit from the potential life-changing rewards that it may bring
  • A tight-knit environment where you are heard and we've got your back
  • Salary + variable compensation + generous stock options

We're hunting for a brilliant and versatile individual to help capture the opportunity ahead. Are you it?

Specific responsibilities include:

  • Asset development
    1. Upgrade/maintain existing collateral, including sales decks, solution sheets and conference one-pagers
    2. Routinely publish case studies and white papers by collaborating with our Customer Success and Account Management teams
    3. Assist Product Manamagent in the development of product videos, webinars and documentation
  • Trade show strategy and execution
    1. Identify and optimize trade show, conference and webinar selection per the Company's objectives
    2. Negotiate speaking opportunities; propose speaking topics and presenters
    3. Oversee and coordinate all logistics
    4. Deliver an ROI-driven report following each event
  • Prepare annual budgets; track and report against budget every month

Requirements:

  • BS degree from a top school; MBA a plus
  • 5+ years of Marketing experience within an enterprise software start-up
  • Preferred – experience working with health plans or health systems
  • Superior writing skills: writing should be exciting, evocative, thought-provoking, unexpected and purposeful
  • High technical aptitude and passion; has a deep interest in how our technology platform enablers work and how they support our value proposition
  • Experience managing vendors and contractors

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Director, Marketing” in the subject line,
  • Send a cover letter or supporting material that you think will help us get to know you better.
  • (Not following these instructions will result in an automatic disqualification)

We offer:

  • Medical, Dental, Vision and 401k
  • A flexible vacation policy
  • Transportation, flexible spending benefits and other perks
  • Subsidized education opportunities and unlimited books related to your profession
  • A dynamic environment that rewards high-performers
  • Stock options

Role: The Strategic Account Manager is responsible for driving revenue growth and customer satisfaction in HealthCrowd’s most successful customer segment. They will act as a trusted advisor to Chief Medical Officers and their teams, and other C-level executives, demonstrating in-depth knowledge of HealthCrowd’s solutions, as well as emerging industry challenges and regulations.

Reporting line: The Strategic Account Manager reports into the CEO.

Location: This role is based out of HealthCrowd’s offices in San Mateo, CA.

Compensation: Very competitive; no cap on commissions. Additionally, stock options will be awarded on joining and may be supplemented periodically based on meeting set goals.

Specific responsibilities include:

  • Exceed annual quotas and maximize upsell opportunities by developing account plans and sharing critical intelligence with other HealthCrowd teams.
  • Strategically and creatively prospect within well-defined territory to bring new accounts onboard.
  • Become intimately familiar with clients’ operational challenges by attending regular meetings and identifying opportunities to upsell into new departments and business units. The ideal candidate will be detail oriented and enjoy the role of orchestrator, always looking for leverage and economies of scale.
  • Ensure that accounts achieve measurable and sustainable ROI, while regularly reporting on the health of each account.
  • Conduct formal, Annual Business Reviews for each account and collaborate with other HealthCrowd teams to share important customer insight and intelligence, particularly Customer Success and Engineering teams to ensure all customer needs are met.
  • Navigate organizational structures and key decision-making processes, as well as Compliance, Regulatory, Procurement and IT Security processes. Negotiate directly with procurement departments as necessary.

Requirements:

  • BA/BS degree
  • Intellectually curious and strategic
  • 2-4+ years of account management experience, selling SaaS solutions and growing mid-market/enterprise accounts, or similar experience in adjacent roles
  • Great enthusiasm, energy, humor, and the ability to convey this through phone and email communications

Benefits:

  • Medical, Dental, Vision and 401k
  • Flexible vacation policy
  • Subsidized education opportunities and unlimited reference books
  • Performance driven annual rewards system, including stock options

If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Strategic Account Manager” in the subject line, and
  • send any supporting material that you think will help us get to know you better.

Background: This is a unique opportunity to join a rapidly scaling startup in the healthcare communications space.

Role: The Software Architect is a technical leader in HealthCrowd's Engineering and Product organizations. S/he ensures that our SaaS solution aligns with our product vision/strategy, provides the anticipated business value, and is well-designed, engineered, operable, maintainable, and versatile. This role requires active and hands-on collaboration with Development, Development Operations and Data Engineering teams.

Reporting line: The Software Architect reports to the Chief Technology Officer.

Location: San Mateo, CA.

Specific responsibilities include:

  • Own all the technical aspects of HealthCrowd's SaaS solution, including its design, implementation, quality, deployment and operations
  • Lead and coach our Engineering team members by showing them better ways of doing things, inspiring them through working together hands-on
  • Work with Customer Success, Product teams and our customers to understand their needs and requirements, then use the information to evolve HealthCrowd's products
  • Contribute individually to the betterment of HealthCrowd's technologies and product offerings

Requirements:

  • Graduate degree (Ph.D. a plus) from a top-50 engineering/science program
  • At least 6 years of intensive experience in software engineering, including working on enterprise (B2B) SaaS & web-based applications
  • Have worked as a key contributor in architecting, developing and bringing a software product (enterprise SaaS a plus) from scratch to market, preferably for a startup
  • Willingness and ability to roll up your sleeves to code and coach everyday

Benefits:

  • Medical, Dental, Vision and 401(k)
  • Flexible vacation policy
  • Performance driven annual rewards system, including stock options

If you think you could be a fit, please respond with your resume to jobs@healthcrowd.com with “Software Architect” in the subject line, and send any supporting material that you think will help us get to know you better.

We're looking for a brilliant and versatile entry-level Data Engineer to help us build and scale HealthCrowd. Though we prefer candidates with internship or graduate research experience, those who without are welcome to apply as well.

YOU, our Data Engineer is a key member of our Engineering and Customer Success teams. Just like your Software Engineer counterpart at HealthCrowd, you have software engineering and technical skills; however, you are also good at:

  • getting our customers off the ground and running,
  • measuring their successes/shortfalls,
  • turning data into insights and helping them meet their ROI objectives.

If you'd like a technical position with some customer-facing responsibilities and a skew on data analytics, this could be just the right opportunity.
YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from and be mentored by senior team members
  • An environment where your success is our success — we'll invest in your growth
  • Salary + stock options + 401(k)

Are you the right person to help us capture the opportunity ahead?
YOU:

  • Have a graduate degree in STEM from a top school, with demonstrable academic brilliance
  • Have 1-2 yrs of professional/academic experience in software engineering or data analysis
  • Have familiarity with (some of) the following: non-relational database, data analysis and visualization, statistical model, ML/NLP framework, OOP
  • Are willing, able and excited to tackle problems outside your comfort zone
  • Are located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Data Engineer” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer the questions below (there are no correct answers)
    1. What is the single most important quality/attribute you possess that will ensure your success at this position and why?
    2. What single project have you done (whether school or professional project) that demonstrates your critical thinking and problem solving skills?