Communications as a Strategic Lever

Communications as a Strategic Lever

Our Difference

Mindful ROI

Mindful ROI

We continuously strive to extract the most value out of each and every member communication. This is accomplished with a razor focus on maximizing healthy actions using the fewest number of touches. Outreach ≠ outcomes. Less is more.

mindfulness [ˈmīndfəlnəs]
the quality of fullness of attention, immediacy, non-distraction

Customer Success Program

This first-rate program delivers an end-to-end experience from requirements to end results; minimizing demands on your resources. It also keeps us aligned with your goals from day one.

Communications analytics

Communications Analytics

Clairvoyance™ is the only tool on the market that allows all communication campaigns or outreach efforts to be compared and contrasted in a meaningful way, enabling sound decision-making.

Risk Management

RiskSentinel™ combines our intimate understanding of current rules and regulations together with technology that proactively protects any organization that employs the use automated digital communications.

Business Intelligence

Business Intelligence

From massive volumes of behavioral data previously unavailable, our professional services team extracts actionable insights that feed into your quality, risk adjustment and marketing efforts.

Pillars

Compliance

Compliance

TCPA, HIPAA. Keeping our customers compliant is a key strength.

As a leader in this field, we invest time and effort to stay on top of the regulatory landscape. Our customers use us as a resource to guide them. Learn more about our risk management product here, or attend one of our webinars.

Coordination

Coordination

Text, voice, email, nanosites. All working "in concert".

Built from the ground up as a unified multimodal platform, HealthCrowd offers the distinct advantage of coordinated communications that are natural and inviting instead of bombardment.

Do you know how many touch-points you've had with a member, when & how?
HealthCrowd enables visibility into every single digital member touch-point.

Content

Content

Relevant, timely, actionable. Our know-how and continuous testing increase your success.

HealthCrowd coined the term and notion of dynamic content in healthcare. We are prescriptive in our approach to content and messaging, and often fanatically so. While we value opinions, we prefer to let the data tell us what's a winner and what's a loser.

Clarity

Clarity

With clarity comes sanity. Bring clarity to your communications.

clar·i·ty [ˈkler-ə-tē]
freedom from indistinctness or ambiguity

Insanity may just be robocalling over and over again and expecting different results. Value can often be difficult to measure and quantify. In our quest for truth and accountability, we developed a novel method to track, report and forecast outcomes for any communication campaign. We call it Clairvoyance™.

Who we serve

Local, regional, and national health plan

Local, regional, and national health plan

Dental and vision plans

Dental and vision plans

Pharma and PBMs

Pharma and PBMs

State agencies

State agencies

Healthcare IT vendors

Healthcare IT vendors

Nationwide & Growing

Map Of United States

From Connecticut to Hawai’i, HealthCrowd has helped numerous health plans connect with their members. Together we have driven millions to take healthy actions.

Engaged Members = Happy Customers

Be the Brains Behind Healthcare Communications

Join Our Team

Why Join Us?

HealthCrowd is the first truly unified SaaS platform for healthcare communications. By fusing healthcare domain expertise with ad analytics and machine learning, we help healthcare organizations communicate digitally with consumers to improve clinical and financial outcomes. Our approach is prescriptive and based on data. We are always improving, optimizing and innovating. In the rapidly changing world of healthcare, we stay ahead of the curve with technology, service excellence and pride of ownership.

HealthCrowd is located in San Mateo, CA, is venture-backed and is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Are you the right fit?

Background: This is a unique opportunity to join a rapidly scaling startup in the healthcare communications space.

Role: The Associate Account Manager will manage a collection of accounts under the guidance of a VP, National Accounts. They will be responsible for driving renewals and upsells, and ensuring customer satisfaction through proper governance and management of these customer accounts. They will act as a trusted advisor to our customers and their teams, demonstrating in-depth knowledge of HealthCrowd's solutions, as well as emerging industry challenges and regulations.

Reporting line: The Associate Account Manager reports to the Head of Account Management.

Location: This role is based out of HealthCrowd's offices in San Mateo, CA.

Compensation: Very competitive; no cap on commissions. Additionally, stock options will be awarded on joining and may be supplemented periodically based on meeting set goals.

Specific responsibilities include:

  • Work under the guidance of VP, National Accounts to exceed annual quotas and maximize upsell opportunities by proposing/executing on account plans and sharing critical intelligence with other HealthCrowd teams.
  • Become intimately familiar with each account's operational challenges by attending regular meetings and identifying opportunities to upsell into new departments and business units. The ideal candidate will be detail-oriented and enjoy the role of orchestrator, always looking for leverage and economies of scale.
  • Ensure that accounts achieve measurable and sustainable ROI, while regularly reporting on the health of each account.
  • Participate in Executive Business Reviews for each account and collaborate with other HealthCrowd teams to share important customer insight and intelligence, particularly Customer Success and Engineering teams to ensure all customer needs are met.

Requirements:

  • BA/BS degree
  • Intellectually curious and strategic
  • 2+ years of account management/customer success/project management experience, specifically with SaaS solutions and mid-market/enterprise accounts
  • Great enthusiasm, energy, humor, and the ability to convey this through phone and email communications

Benefits:

  • Medical, Dental, Vision and 401(k)
  • Flexible vacation policy
  • Subsidized education opportunities and unlimited reference books
  • Performance driven annual rewards system, including stock options

If you think you could be a fit, please respond with your resume to jobs@healthcrowd.com with “Associate Account Manager” in the subject line.

Background: This is a unique opportunity to join a rapidly scaling startup in the healthcare communications space.

Role: The Software Architect is a technical leader in HealthCrowd's Engineering and Product organizations. S/he ensures that our SaaS solution aligns with our product vision/strategy, provides the anticipated business value, and is well-designed, engineered, operable, maintainable, and versatile. This role requires active and hands-on collaboration with Development, Development Operations and Data Engineering teams.

Reporting line: The Software Architect reports to the Chief Technology Officer.

Location: San Mateo, CA.

Specific responsibilities include:

  • Own all the technical aspects of HealthCrowd's SaaS solution, including its design, implementation, quality, deployment and operations
  • Lead and coach our Engineering team members by showing them better ways of doing things, inspiring them through working together hands-on
  • Work with Customer Success, Product teams and our customers to understand their needs and requirements, then use the information to evolve HealthCrowd's products
  • Contribute individually to the betterment of HealthCrowd's technologies and product offerings

Requirements:

  • Graduate degree (Ph.D. a plus) from a top-50 engineering/science program
  • At least 6 years of intensive experience in software engineering, including working on enterprise (B2B) SaaS & web-based applications
  • Have worked as a key contributor in architecting, developing and bringing a software product (enterprise SaaS a plus) from scratch to market, preferably for a startup
  • Willingness and ability to roll up your sleeves to code and coach everyday

Benefits:

  • Medical, Dental, Vision and 401(k)
  • Flexible vacation policy
  • Performance driven annual rewards system, including stock options

If you think you could be a fit, please respond with your resume to jobs@healthcrowd.com with “Software Architect” in the subject line, and send any supporting material that you think will help us get to know you better.