Unified Communications Platform
HealthCrowd’s Unified Communications Platform employs different modalities – text, voice, email, and nanosites – working together “in concert” to drive members to action. Not simply just a verb, this unification happens across multiple dimensions.
Consolidate vendor activities to save money and reduce risk
Coordinate communications to avoid bombardment
Learn from a shared history of what works and what doesn’t
Know that your sources of data are consistent and insights are sound
Imagine if your campaigns were flexible where the modality and content for a communication could be different from member-to-member based on their likelihood of engaging with it.
The keystone of our Unified Communications Platform is a technology that enables individualized member communications that are optimally scheduled to maximize actions while minimizing touches. No more population-based campaigns! Every HealthCrowd campaign is a "campaign-of-one".
Easily define business rules, decision logic and constraints to make all of your campaigns automatically comply with your organization’s requirements. Eliminate manual processes so that you can reduce liability risk.
Breadth of Use
HEDIS got you seeing STARs? (Yes, pun intended). Or your individual health assessment rate? Or maybe it's member retention or redetermination? Or perhaps you need to drive up the adoption and utilization rate for a benefit that’s available to your members? Whatever your use case is, if it involves driving members to take action, we will excel at it.
Clairvoyance™ - Communication Analytics
Clairvoyance™ solves a problem that has plagued the industry since the advent of automated digital communications - how to compare and contrast ROI for all outreach campaigns. HealthCrowd's proprietary methods make it possible.
Clairvoyance™ extends the features of our Unified Communications Platform to highly customized reporting, modeling and forecasting, and advanced data analytics. This means that healthcare organizations have visibility into the effectiveness of a campaign at the earliest possible time.
Capabilities include configuring outcomes tracking and outcomes transitions, viewing outcomes analyses by member, demographic group, risk group, modality, campaign, department, health plan, state, etc., and performance comparisons against regional and national benchmarks. Clairvoyance™ offers the most value to business users interested in taking their communications strategy to the next level.
RiskSentinel™ - Risk Management
Risk is everywhere. The key is in managing it. While automated digital outreach is hardly optional for many healthcare organizations, the sheer growth in the volume of automated communications in recent years, across all industries, has consumers increasingly desensitized.
RiskSentinel™ is a set of three systems working together to better comply with federal and industry regulations while proactively addressing inbound communications that may need immediate attention.
Risk Management enabling healthcare organizations to have their own infrastructure and associated Application Programming Interface (“API”) capabilities. This reduces potential liability from manual processes as well as timing and coordination issues.
Automated intelligence in the form of advanced keyword capture and sentiment analysis work in tandem to surface inbound communications that require human attention.
Human judgment is employed for rapid escalation and retrospective sampling. RiskSentinel’s ™ algorithms learn from each organization’s population patterns to eventually become its first line of defense against inbound communications that contain negative intent.
Customer Success Program
HealthCrowd's Customer Success Program ("CSP") comprises a designated team to lead you from requirements through launch and beyond. An essential complement to the solution suite, the CSP leverages our experience and know-how in the areas of campaign strategy, design, development and optimization, content, data, compliance and even state approval. Our team does all of the work so that minimal resources are needed from your organization in order to begin benefiting from your HealthCrowd investment.