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Featured Case Study
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Food Insecurity Outreach Study

Amplify supplemental food benefits (SNAP) awareness and enrollment

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Case Studies

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a pregnant woman holding a mobile phone

Maternity Outreach Study

Targeted maternity outreach improves prenatal and postpartum care
case studies on diabetes management

Diabetes Management Study

Increase disbetic-related care visits
a man communicates with his doctor using multiple channels

Preventive Care Study

Impact adolescent and hard-to-move measures
a man texting with his doctor

Multimodal Outreach Study

Expand reach and rapidly connect members to their PCPs
a mobile app showing that the medication has been delivered

Medication Outreach Study

Automate medication refill process to create operational efficiencies
a happy woman holding a mobile phone showing text msgs from her insurer

QARR/HEDIS Improvements Study

Drive wellness visits and important screenings
case study on food insecurity

Food Insecurity Outreach Study

Amplify supplemental food benefits (SNAP) awareness and enrollment

Infographics

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News

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AlohaCare And HealthCrowd Improve Health Outcomes Through Tailored Digital Communications
August 31, 2021
Since the program’s inception, members’ compliance with preventive tests and screenings, along with medication adherence have achieved major improvements.
HealthCrowd’s Digital Engagement Effective in Redirecting Unnecessary Emergency Room Visits
August 19, 2021
HealthCrowd announced outstanding results of a six-month study of digital communication effectiveness in redirecting emergency room visits.
Parkland Community Health Plan Redefines Member Communications With HealthCrowd
June 17, 2021
During a two-year journey, Parkland Community went from completely outsourcing member communications to bringing it in-house with HealthCrowd
HealthCrowd Introduces Industry-First Communications Orchestration Platform
May 13, 2021
HealthCrowd, a leading communications platform-as-a-service innovator in healthcare announced today its evolution from digital communications solution to orchestration platform.

Events

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We look forward to seeing you at the following events.

AHIP National Conferences on Medicare/Medicaid

AHIP National Conferences on Medicare/Medicaid

September 21-24, 2021
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Presentation: The Case for Social Health with Digital Outreach to >2.6M Food Insecure Members
Medicaid Health Plans of America (MHPA) Annual Conference

Medicaid Health Plans of America (MHPA) Annual Conference

September 22-24, 2021
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ACAP CEO Summit

ACAP CEO Summit

October 28-29, 2021
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Become a member at www.communityplans.net
Florida Association of ACOs (FLAACOS) Annual Conference

Florida Association of ACOs (FLAACOS) Annual Conference

November 4-5, 2021
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Become a member at www.flaacos.com
Texas Association of Health Plans (TAHP) Annual Conference

Texas Association of Health Plans (TAHP) Annual Conference

November 8-10, 2021
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Presentation: A Healthy Nudge: Using technology and data to nudge better health and care. Register at www.TAHPconference.com
Florida Association of Health Plans (FAHP) Annual Conference

Florida Association of Health Plans (FAHP) Annual Conference

November 14-16, 2021
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Become a member at www.FAHP.net
Medicare Star Ratings & Quality Assurance Summit

Medicare Star Ratings & Quality Assurance Summit

December 7–9, 2021
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Presentation details coming soon!
Register at www.starratingssummit.com
12th Annual Medicaid Innovations Forum

12th Annual Medicaid Innovations Forum

February 1–3, 2021
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Presentation: Thinking Omnichannel? Stop Until You Hear This
NAACOS Annual Conference Exhibit sponsor

NAACOS Annual Conference Exhibit sponsor

April 20–30, 2021
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Contact us to learn more about how we are creating value for the ACOs
Quality Talks by NCQA

Quality Talks by NCQA

April 21, 2021
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Register at www.qualitytalks.org to attend and access recording for 6 months
RISE West Summit

RISE West Summit

August 31–September 2, 2021
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Presentation: Top tips for digitally engaging, not enraging your members.
RISE West Summit

2021 Star Ratings and Quality Improvement Summit

September 13-14, 2021
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Presentation: Presentation: Engagement Best Practices: Content is King!

Webinars

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speaker

The True Story of How One Health System moved the Patient Experience Needle

Tuesday, September 28, 2021
12pm ET, 9am PT
ACO Exhibit Hall

About

Sometimes you just need a little 'nudge'. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first-hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member experience.

5 Dreamy Digital Engagement Ideas that will have your Compliance Team (and your Members) Eating Out of your Hand

Thursday, August 5, 2021
1pm ET, 4pm PT
ACAP Digital Engagement Vendor Showcase

About

Sounds too good to be true? Not really. As a digital engagement pioneer and now communications orchestration platform, HealthCrowd has had significant exposure to compliance teams and state agencies. We understand their concerns and work closely with health plan business stakeholders to find middle ground and effectively manage risk.

The New Key To Closing Care Gaps? Digital Patient Communications!

Tuesday, June 29, 2021
2pm ET, 11am PT
ACO Exhibit Hall

About

The average person keeps their cell phone within proximity at all times and opens a text message within 90 seconds. So why continue to communicate only through phone calls and email, with incremental return? Optimize outreach efforts by incorporating a digital strategy to close gaps that will help you reach coveted triple aim goals. Join us as we build the business case for digital communications that connect patients and physicians.

Scaled Up and Expanded! Kaiser Permanente’s Unconventional Strategy to Tackling Hunger – Digital Outreach to Members!

Tuesday, June 8, 2021
2pm ET, 11am PT
Hosted by: FierceHealth

About

Food insecurity has increased during the pandemic all across the country. In a recent survey 31% of Kaiser Permanente members identify food insecurity as a social need.

Since August 2019, Kaiser Permanente has partnered with HealthCrowd to successfully bridge the gap between members and CalFresh through an omnichannel outreach campaign, leveraging text messages, emails and live phone assistance to encourage members to check their eligibility and apply for CalFresh. Realizing success, Kaiser Permanente has now expanded the program across all of their markets, supporting more than 70,000 members to apply for CalFresh or SNAP benefits.

Do This. Not That. Building Member Experiences to Engage not Enrage.

Thursday, May 20, 2021
2pm ET / 11am PT
Hosted by: Association for Community Affliated Plans (ACAP)

About

What does it take to start over? During a two-year journey, Parkland Community Health Plan (PCHP) went from completely outsourcing member communications to bringing it all in-house while redefining how they do business.

Deep research insights led to a better understanding of the value their members seek from them, leading to greater company awareness and messaging. Also, a customer journey map illuminated better ways to align communications resulting in a partnership with HealthCrowd to orchestrate an improved customer experience. With coordinated communications in place, PCHP focuses on results-based health outcomes in a whole new way