YOU will:

• Curate and source appropriate digital content for various campaigns and modalities while ensuring that our customers' business objectives are met, and our strategies/best practices are manifested.
• Interact with customers and manage vendors, as needed.
• Report to the Director of Digital Content Strategy & Compliance.

YOUR traits:

• Extremely well-organized, can spot minute details easily while also looking at the big picture.
• Maintain composure under pressure — your superior planning skills ensure that your work is delivered on-time, consistently.
• Make data-driven decisions to juggle dynamic, sometimes conflicting priorities.
• Have a passion for taking complicated concepts and distilling them down into simple and actionable messaging.
• Have a gregarious personality – you love chatting with customers and can think on your toes to provide creative solutions.

YOUR specific responsibilities will include:

• Create and curate accessible, accurate, and culturally relevant healthcare content to meet our operational needs.
• Source, review, and manage external content.
• Work directly with our customers and Customer Success teams to understand customer/campaign requirements and objectives.
• Follow our internal content strategy, methodology, and best practices.
• Prioritize constantly; strive to outperform at every level.
• Know how to be a team player while wowing your team members and customers.

YOU get:

• Competitive Salary with Performance-driven rewards system, including stock options.
• Medical, Dental, Vision and 401k.
• Flexible vacation policy.
• Subsidized education opportunities and unlimited reference books.

Are you the right person to help us capture the opportunity ahead?
YOU:

• Have a graduate degree in Master of Health Communications, Master of Public Health (and similar),Master in Health Education, or Master in Nursing (nurse educator or health education concentration).
• Have 2 – 4 years of work experience.
• Self-starter who can take direction and execute accordingly.
• Experience in two or more of these areas is a big plus:
  • Customer-facing content and project management.
  • Creating/organizing/classifying digital content for healthcare/health education.
  • Experience with Medicaid, Medicare, and/or quality and/or disease management as it pertains to health insurance interests is a huge plus.
  • Copywriting and translation of digital content; fluency in Spanish is a big plus.
  • Working with content-related data—analyses on digital content efficacy, A-B testing, ROI, and visualization, etc.

We don't want to waste your time or ours. If you think you could be a fit, please:

• Respond with your resume to jobs@healthcrowd.com with “ Digital Healthcare Content Specialist – {your fullname} ” in the subject line and the answers to the following three questions (Incomplete applications will not be considered) :
  1. Why are you interested in this particular position?
  2. How would you best differentiate yourself from other applications of similar educational experience?
  3. In 150 words or less, what's one of your favorite health education campaigns and why?
  
  
• Send any supporting material that you think will help us get to know you better.

YOU, our Customer Success Manager, are a key member of our Customer Success team. You will:

• Guide new customers through implementation and launch, analyze data, and provide customers with insights and recommendations to meet their ROI objectives
• Work with account management, engineering and product teams to support, promote and enhance our SaaS offerings

YOU get:

• To participate in building a company and delivering sustaining value to its customers
• An environment where you will work alongside a strong and cohesive team
• Versatile professional development paths outside customer success, including: engineering, product, account management and sales
• Full dental, vision and health benefits
• Salary + 401(k) + stock options

Are you the right person to help us capture the opportunity ahead?
YOU:

• Have an undergraduate or a graduate degree from a top school, with demonstrable academic distinction
• Have 2 years of professional experience, preferably in SaaS and in a start-up setting, in a customer-facing role such as customer success, account management, program/project management or product management
• Take ownership of your work, and are excited to tackle problems outside your comfort zone
• Pay attention to minute details and let very little slip through the cracks

We don't want to waste your time or ours. If you think you could be a fit, please:

• Respond with your resume to jobs@healthcrowd.com with “Customer Success Manager” in the subject line,
• send any supporting material that you think will help us get to know you better.