Digital Healthcare Content Specialist
Last updated on September 13,2021
You, our Digital Healthcare Content Specialist, will have a very unique opportunity to touch and improve millions of lives directly through your work. The position offers the fulfillment of an impactful career path where you are applying your education/skills for good.
Location : This role can be based remotely or out of our main offices in SanMateo, CA.
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YOU will:
- Curate and source appropriate digital content for various campaigns and modalities while ensuring that our customers' business objectives are met, and our strategies/best practices are manifested.
- Interact with customers and manage vendors, as needed.
- Report to the Director of Digital Content Strategy & Compliance.
YOUR traits:
- Extremely well-organized, can spot minute details easily while also looking at the big picture.
- Maintain composure under pressure — your superior planning skills ensure that your work is delivered on-time, consistently.
- Make data-driven decisions to juggle dynamic, sometimes conflicting, priorities.
- Have a passion for taking complicated concepts and distilling them down into simple and actionable messaging.
- Have a gregarious personality – you love chatting with customers and can think on your toes to provide creative solutions.
YOUR specific responsibilities will include:
- Create and curate accessible, accurate, and culturally relevant healthcare content to meet our operational needs.
- Source, review, and manage external content.
- Work directly with our customers and Customer Success teams to understand customer/campaign requirements and objectives.
- Follow our internal content strategy, methodology, and best practices.
- Prioritize constantly; strive to outperform at every level.
- Know how to be a team player while wowing your team members and customers.
YOU get:
- Competitive Salary with Performance-driven rewards system, including stock options.
- Medical, Dental, Vision and 401k.
- Flexible vacation policy.
- Subsidized education opportunities and unlimited reference books.
Are you the right person to help us capture the opportunity ahead?
YOU:
- Have a graduate degree in Master of Health Communications, Master of Public Health (and similar),Master in Health Education, or Master in Nursing (nurse educator or healtheducation concentration).
- Have 2 – 4 years of work experience.
- Self-starter who can take direction and execute accordingly.
- Experience in two or more of these areas is a big plus:
- Customer-facing content and project management.
- Creating/organizing/classifying digital content for healthcare/healtheducation.
- Experience with Medicaid, Medicare, and/or quality and/or disease management as it pertains to health insurance interests is a huge plus.
- Copywriting and translation of digital content; fluency in Spanish is a big plus.
- Working with content-related data—analyses on digital content efficacy, A-B testing, ROI, and visualization, etc.
We don't want to waste your time or ours. If you think you could be a fit, please:
- Respond with your resume to jobs@healthcrowd.com with “ Digital Healthcare Content Specialist – {your fullname} ” in the subject line and the answers to the following three questions (Incomplete applications will not be considered) :
- Why are you interested in this particular position?
- How would you best differentiate yourself from other applications of similar educational experience?
- In 150 words or less, what's one of your favorite health education campaign and why?
- send any supporting material that you think will help us get to know you better.
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Customer Success Manager
Last updated on July 28, 2021 (multiple openings)
We're looking for a brilliant and versatile Customer Success Manager to help us build and scale HealthCrowd. Though we prefer candidates with a few years of professional experience, those with less are welcome to apply as well.
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YOU, our Customer Success Manager, are a key member of our Customer Success team. You will:
- Guide new customers through implementation and launch, analyze data, and provide customers with insights and recommendations to meet their ROI objectives
- Work with account management, engineering and product teams to support, promote and enhance our SaaS offerings
YOU get:
- To participate in building a company and delivering sustaining value to its customers
- An environment where you will work alongside a strong and cohesive team
- Versatile professional development paths outside customer success, including: engineering, product, account management and sales
- Full dental, vision and health benefits
- Salary + 401(k) + stock options
Are you the right person to help us capture the opportunity ahead?
YOU:
- Have an undergraduate or a graduate degree from a top school, with demonstrable academic distinction
- Have 2 years of professional experience, preferably in SaaS and in a start-up setting, in a customer-facing role such as customer success, account management, program/project management or product management
- Take ownership of your work, and are excited to tackle problems outside your comfort zone
- Pay attention to minute details and let very little slip through the cracks
We don't want to waste your time or ours. If you think you could be a fit, please:
- Respond with your resume to jobs@healthcrowd.com with “Customer Success Manager” in the subject line,
- send any supporting material that you think will help us get to know you better.
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Software Engineer (Dev/DataOps track)
Last updated on August 5, 2021
We're looking for a brilliant and versatile entry-level Software Engineer to help us build and scale HealthCrowd. Though we prefer candidates with internship or graduate research experience, those who without are welcome to apply as well.
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YOU, our Software Engineer — Development and Data Operations, is a key member of our Engineering team. Just like your other Engineering team members at HealthCrowd, you have software engineering and technical skills; however, you are also good at:
- getting our customers off the ground and running,
- measuring their successes/shortfalls,
- turning data into insights and helping them meet their ROI objectives.
If you'd like a technical position with some customer-facing responsibilities and a skew on data analytics, this could be just the right opportunity.
YOU get:
- To truly participate in building a company and its products
- The opportunity to learn from and be mentored by senior team members
- An environment where your success is our success — we'll invest in your growth
- Salary + stock options + 401(k)
Are you the right person to help us capture the opportunity ahead?
YOU:
- Have a graduate degree in STEM from a top school, with demonstrable academic brilliance
- Have 1-2 yrs of professional/academic experience in software engineering or data analysis
- Have familiarity with (some of) the following: non-relational database, data analysis and visualization, statistical model, ML/NLP framework, OOP
- Are willing, able and excited to tackle problems outside your comfort zone
- Are located in the San Francisco Bay Area (or will find a way to get here!)
We don't want to waste your time or ours. If you think you could be a fit, please:
- Respond with your resume to jobs@healthcrowd.com with “Software Engineer - Dev/DataOPs” in the subject line,
- send any supporting material that you think will help us get to know you better.
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