Payers. Turbocharge Member Outreach.

Medicaid plans across the country use HealthCrowd's messaging infrastructure to improve HEDIS scores & reduce Member Services load while delighting members.

Providers. Drive Patient Engagement.

Use HealthCrowd to triumph over Meaningful Use Stage 2+ while driving patient acquisition and retention.

ACOs. Boost Efficiency and Quality.

Deliver on quality measures through streamlined discharge follow-up, care coordination and education for both caregiver & patient.

Partners. Fill Solution Portfolio Gaps.

Engagement is everyone's business. Leverage our core competency.

Unified Engagement Platform for Healthcare

COMPLIANCE

HIPAA, TCPA, MMA. Keeping our customers compliant is a key strength.

HealthCrowd: the brains behind member engagement

COMMUNICATIONS

Text, interactive text response (ITR), chat, mobile web, email, voice (IVR), mail. Persuasive yet discreet.

HealthCrowd: the brains behind member engagement

CONTENT

Fresh, bite-sized, actionable messages & media. Our tested content strategies and dynamic libraries are your resource.

CROWD

Patients, Members, Participants, Prospects. Bring clarity to your crowd.

ANALYTICS

Your data made clear & useful. Use it to activate & anticipate.

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Engaged Members, Happy Customers

“

I enjoy this service. On bad days it gets me through...shows me somebody cares...it also carries good info. You get a big thumbs up from me... :)”
Medicaid health plan member

“

I'm retired so I actually look forward to seeing these text messages each day. There are a good reminder to take my medications.”
Medicare health plan member

“

You guys kicked me in the butt to start taking care of myself. Before this program, I was out of control and now my sugars are in a healthy range. I have kept every single text message and will continue to look at them.”
Commercial health plan member

“

HealthCrowd has been very mindful of our goals, and they consistently provide insights into new ways of communicating and serving our members. I have been very impressed with their reporting, analytics, and application of best practices.”
Patrick Lumbres
Healthfirst NY

“

HealthCrowd’s member-centric approach resonates well with our health plan. They guided us on compliance and best practices, and the service is always top-notch.”
Rochelle Tigner
Care1st Health Plan

“

We were the first in our field in the world to trial this type of patient-interactive program. HealthCrowd listened to our needs and was instrumental in helping us reach our goals. The end result was that significantly more patients completed outpatient cardiac rehabilitation. HealthCrowd pays for itself.”
Patricia Lounsbury, RN, BC, BSN, MEd, CCRN, FAACVPR
University of Iowa Hospitals & Clinics

“

The AHA piloted HealthCrowd's platform. We found it surprisingly easy to deploy and utilize. Nearly all participants remained engaged throughout the program & several wanted to continue beyond it! The team was easy to work with and provided a good mix of technology, behavior change & healthcare knowledge — all of which are important in creating successful, scalable interventions.”
Avneet Jolly, MBA
Consultant to the American Heart Association

“

HealthCrowd provided an invaluable service for our study! We were able to collect daily information from study participants. The study participants were engaged and had high response rates (92%) to multiple daily text messages. The HealthCrowd team was extremely responsive in preparing for the study and provided good technical support for the duration of the study. We look forward to future collaborations.
Dr. H. Irene Su, MD MSCE
University of California, San Diego & Clinics

Press Coverage

Industry Affiliations

Healthcare Information and Management Systems Society

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Case Study

Healthfirst: Intelligent Mobile Messaging — a Viable Way to Engage Medicaid Members

The fastest growing health plan in New York shows that innovation pays off.

Request Article ➤

America's Health Insurance Plans Institute 2014

June 11-13, 2014 | Seattle, WA

We would love to hear from you. To learn more text ‘ENGAGE’ to 85886

Michigan Association of Health Plans 29th Annual Summer Conference

July 23-26, 2014 | Acme, MI

This annual event brings together together leaders from the Michigan Health Plan community to foster deep and thought-provoking discussions.

Medicaid Managed Care Best Practices Summit

July 28-29, 2014 | Pentagon City, VA

We are proud to be sponsors of this great event and are excited to join industry leaders in the dialogue around effective managed care strategies to enhance the potential of Medicaid plans. Our CEO, Bing, will be speaking on Mobile’s Coming of Age in Medicaid so we look forward to seeing you there!

Thought Leadership Series

Key 2013 Insights: Mobile Messaging & Medicaid Managed Care

Read about acuity gained as we guided the market through 2013.